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CURB SIDE PICK-UP
Select "curb side pick-up" from the drop down menu and we will contact you as soon as your order is ready, usually within 24hrs. (or less!) Please phone 780-454-4336 upon arrival and we will bring your order up to you.
SHIPPING Free shipping on all orders over $100 within Canada & continental USA.
Standard goods: $12.00
Heavy goods: $20.00
Standard goods: $20.00
Heavy goods: $40.00
International Rates vary. Please email firstname.lastname@example.org for a quote.
Roughly $40 to $60 depending on where it is going.
*Standard goods include things like pants, tops, dresses, socks, and jewelry. *Heavy goods include things like shoes, bags, books and jeans.
We can only ship to the billing address or a confirmed address.
All packages will be sent out with a tracking number.
Customer is responsible for any additional charges on rejected packages.
Once it is with Canada Post, we are not responsible for any shipping or customs delays. We are happy to work with you to track your package or submit claims. Your shipping, however, cannot be refunded once the item has shipped.
All online inventory is taken from our Edmonton location. We require 24 hours to confirm the status and condition of your purchase. Although we strive to keep the website’s inventory updated at all times, item availability cannot always be guaranteed. If an item is sold out, you will be notified via email and given your options which may include a direct refund.
We are happy to make any changes before your order has been shipped, please email email@example.com
Taxes and Duties Sales tax is charged on all Canadian orders at the customer's local tax rate. Red Ribbon is not responsible for duties or other fees incurred from importing goods.
Exchange Rates All of our prices are in Canadian dollars. Any fluctuations in the exchange rate are the customer's responsibility.
In-Store Return Policy
Red Ribbon will gladly accept regularly priced merchandise back for exchange or store credit within 14 days of purchase with an original (or gift) receipt. Item must not show any signs of wear with tags securely attached.
Any items without original tags or receipt will not be accepted. All sale items are final and we do not offer price adjustments.
Online Order Return Policy
Red Ribbon will gladly accept returns of regularly priced merchandise for exchange, store credit or a full refund within 14 days of receiving your order. Please mail the items back to us at the following address or return it instore. Item must be in an unworn condition with tags securely attached. Any items without original tags or receipt will not be accepted. The customer is responsible for any shipping charges and we require you insure the package. We will not be responsible for the cost of any lost packages. Original shipping charges will not be refunded.
We do not offer price adjustments.
We cannot guarantee the item you would like to exchange will be available in the size or colour requested. Items cannot be special ordered if they are not stock. If we have to issue a store credit, please retain all information we give you for future use on our website or in our retail store. **Red Ribbon is not responsible for lost or stolen gift cards.
Please write your number on the package and mail it to:
Red Ribbon 12505 102 Avenue Edmonton, AB T5N 0M4 Attn: Returns
All shipping and duty fees incurred are the customer’s responsibility, and if Red Ribbon has to pay for any charges upon receiving your item, it will be deducted from the cost of your exchange.
We offer full refund or exchange within 14 days of receiving your order. You can return online purchases in store or ship them back to Red Ribbon (12505 102 Avenue, Edmonton, AB T5N0M4). Reference your order number on the outside of the package. For more information, please see our full policy here: https://redribbon.ca/pages/customer-care
Question: How does in-store pick up work?
Items we post on Instagram sell out very quickly! If you saw something you love, but can't make it in, no problem! Buy it online, choose "in-store pickup" and in 24 hours or less, you will receive an email from us saying it is ready for pick up. Same day pick up is always available!
Question: Do you have any sales or promo codes? Answer: We are very transparent and have the same sales EVERY year.
Last Thursday of July
Outside of these bigger sales we do offer some online exclusives. You have to follow us on Instagram to find out.
Question: What is your instagram? Answer:
Question: How do I return something I’ve bought online?
You can return it in store. Bring your order number and the item you would like to return. The item must be unworn with the original tags still attached.
You can ship it back to the store. The customer is responsible for any shipping charges and we require that you insure the package. We will not be responsible for the cost of any lost packages. Your original shipping charges will not be refunded. Once we receive the returned item, we will refund the charges back on to the card in which it was purchased.
Question: If something is out of stock online is there a chance you have it in store?
No. Our online inventory is the same as our in-store inventory. Email firstname.lastname@example.org or call 780-454-4336 if you have any questions about re-stocking or backordered items.
Questions: Is there more than one Red Ribbon location?
No. Our only location is in Edmonton on the High Street . Our address is 12505 102 Avenue, Edmonton AB, T5N 0M4
Questions: Can someone else pick up my online purchase for me?
Yes of course! Email or phone us with the name of the person who is picking it and we will make a note on your file.
Question: How much does shipping cost?
We offer free shipping on orders over $100 within Canada & USA. Orders under $100: $12 Domestic $20 USA $40+ International (please email us for a quote email@example.com)
After any in-store or online purchase you will receive an email to review the item. If you leave us a review, you will then be emailed a code for FREE SHIPPING on your next purchase. You do not have to meet the $100 criteria.