Question: What is your return policy?
Answer:
We offer full refund or exchange within 14 days of receiving your order. You can return online purchases in store or ship them back to Red Ribbon (12520 102 Avenue, Edmonton, AB T5N0M3). Reference your order number on the outside of the package. For more information, please see our full policy here:
https://redribbon.ca/pages/customer-care
Question: How does in-store pick up work?
Answer:
- Items we post on Instagram sell out very quickly! If you saw something you love, but can't make it in, no problem! Buy it online, choose "in-store pickup" and in 24 hours or less, you will receive an email from us saying it is ready for pick up. Same day pick up is always available!
Question: Do you have any sales or promo codes?
Answer: We are very transparent and have the same sales EVERY year.
- Boxing Day
- Black Friday
- Last Thursday of July
- Outside of these bigger sales we do offer some online exclusives. You have to follow us on Instagram to find out.
Question: What is your instagram?
Answer:
Question: How do I return something I’ve bought online?
Answer:
- You can return it in store. Bring your order number and the item you would like to return. The item must be unworn with the original tags still attached.
- You can ship it back to the store. The customer is responsible for any shipping charges and we require that you insure the package. We will not be responsible for the cost of any lost packages. Your original shipping charges will not be refunded. Once we receive the returned item, we will refund the charges back on to the card in which it was purchased.
Question: If something is out of stock online is there a chance you have it in store?
Answer:
- No. Our online inventory is the same as our in-store inventory. Email info@redribbon.ca or call 780-454-4336 if you have any questions about re-stocking or backordered items.
Questions: Is there more than one Red Ribbon location?
Answer:
- No. Our only location is in Edmonton. Our address is 12520 102 Avenue, Edmonton AB, T5N 0M3 (next to Original Joes)
Questions: Can someone else pick up my online purchase for me?
Answer:
- Yes of course! Email or phone us with the name of the person who is picking it and we will make a note on your file.
Question: How much does shipping cost?
Answer:
- We offer free shipping on orders over $100 within Canada & USA.
Orders under $100:
$12 Domestic
$20 USA
$40+ International (please email us for a quote info@redribbon.ca)
**Insider tip:
- After any in-store or online purchase you will receive an email to review the item. If you leave us a review, you will then be emailed a code for FREE SHIPPING on your next purchase. You do not have to meet the $100 criteria.
Happy Shopping!
